Advanced Clinical Practitioners (ACP) make an important contribution to the day-to-day running of Farrier House. These members of staff have acquired an expert clinical knowledge base and work alongside the doctors. 

Our ACPs manage the on-the-day triage system which is in place to ensure that patient's medical needs are dealt with most effectively. This is initiated with a telephone call discussion to be able to assess how best to help our patient's as every situation is different.

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries.

They can provide basic information on services and results and direct you to the right person depending on your medical query, this will require asking for a brief summary of your query in order to ensure your care is handled correctly and appropriately.

Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.